Deliveries

Online orders placed Monday to Thursday aim to be shipped within 24 hours of ordering using APC. Orders placed Friday before 2pm will aim to be sent out that day. Orders placed from Friday after 2pm and over the weekend will be processed on Monday morning. Our Postage & Packaging charge is included (subject to change). Please note delivery times may vary during busy periods. 

Return and Refund Policy

If you have any issues with your purchase or are in any way dissatisfied with our products, please contact us within 7 days by email sales@clementinacakes.co.uk so that we can do our absolute best to fix your concerns. 

RETURNS

Our policy is valid for 7 days. If this is not adhered to since your purchase, unfortunately we can not offer you a refund or exchange. 

To be eligible for a return your item must be in its original packaging and in the same condition that you received it.

To complete your return we require a receipt or proof of purchase. 

REFUNDS (IF APPLICABLE)

Once we have received your item we will contact you to notify you that we have received your item. We will then notify you of the approval or rejection of your refund. 
If approved your refund will be processed and a credit will automatically be applied to your credit card within 7 working days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received a refund yet please do not hesitate to contact us at sales@clementinacakes.co.uk

EXCHANGES (IF APPLICABLE)

We only replace items if the wrong item has been shipped to you or the item is not as described. Please send us an email to sales@clementinacakes.co.uk and send to Clementina Cakes, C/O Sidoli Desserts, Henfaes Lane, Welshpool, Powys, SY21 7BE.